Live animal arrival is guaranteed! Any DOA must be reported within 2 hours of arrival with picture proof. Winter shipping must be done by shipping your animals to your local FedEx hub for pickup, this is for the safety of your frogs. All orders are subject to delays per DFD based on winter temperatures. Shipping is refunded only if it is a legit delay that FedEx refunds us. To be honest this is rare, but we will turn the refund to the customer if we are redeemed one.
All supplies are guaranteed to arrive as described. If damaged during shipping we will gladly refund or work out a different option which works with the purchaser We will meet or beat any competitors prices. Please provide price proof and we will take care of it.